Good patient referrals are those that send the right patient to the right service or specialist at the right time. Deviation from these principles causes serious delays in accessing Specialist care and can pose risks to patients receiving the appropriate treatment they need in time. The challenge for all stakeholders is the demand for healthcare services continues to outstrip supply directly impacting patients in the referral process. If it remains broken, patient dissatisfaction, waste, and costs across the system will continue to increase.
Our healthcare team is working on proactive ways to help physicians and Specialists bridge the referral and wait-time gap. We address gaps that exist in information and workflow, among applications, organizations, and between providers and patients.
Features and Benefits
A platform for growth vs. a point-solution: One cost-effective platform to meet current and future needs without incremental expense or risks associated to proprietary software vendors.
Uniquely supports Canadian eHealth (and eReferral) standards: Standards compliant and designed to meet the unique and specific requirements of the Canadian healthcare system.
Enables bi-lateral communication, collaboration and information flow: Unprecedented ability for primary care physicians and Specialists to share and exchange referral information such as: status, progress, wait-times, special needs, or alternative care options.
A centralized, automated, Web-based solution: Improves supply and demand by providing at-your-fingertips access to the right patient or Specialists data. No more wasted time with paper, faxes, or numerous phone calls.
Manages multiple unique care pathways: Every referral follows an agreed pathway and each care pathway can be customized to optimize both outcome and the use of resources.
Standardized forms and data capture: Standardized referral templates ensure rapid and accurate capture of data in a consistent format, enhancing referral quality, possibilities and alternative care options.
“Smart” eReferral: Search and math capabilities based on predefined criteria takes the guess-work out of the important function of matching patients to caregiver or Specialist enabling the best possible care option the first time.
Performance and benchmark tracking (Healthcare Intelligence): Create an environment of continuous improvement. Establish and learn from performance metrics that matter. Improve strategy and implement best-practices to provide better access, reduce wait times, and increase the overall referral process.
Standardized and secure enterprise technology: Support centralization and organization-wide exchange of information, integrates seamlessly with existing infrastructure or applications and can scale with the needs of the organization cost-effectively.