CLIENT SUPPORT SERVICES
End-To-End Service
Support - Maintenance - Enhancement
Support is an essential part of Navantis’ offerings, bringing your organization complete, end-to-end support to your applications and systems. Throughout all of our support offerings, Navantis offers unsurpassed service to meet your existing and future business needs. Navantis protects your business and technology investments with:
- End-to-end support
- Expert assistance 24/7, L1-L4
- Dedicated Support Manager
- Minimized downtime and low impact to business users
- Improved ROI
Below, please find a table of our support packages:
- Basic - Keep your applications and users supported with user education, change request management, reporting and rapid anomaly repair.
- Evergreen - As technologies and environments grow and change, maintain your enterprise applications in current condition with evergreening services to apply patches, changes, upgrades and security modifications.
- Business Critical - for mission-critical applications that require at least L1 24x7 support
- High Performance - for high-traffic, high volume applications.
- High Adoption - especially valuable for mission-critical, customer facing applications that require an adoption strategy.
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SUPERIOR BUSINESS VALUE 
- Structured support activities and knowledge retention programs within the team.
- Deep knowledge and familiarity with your industry, your organization and your particular technologies.
- Cost savings by not paying for additional headcount, hardware, software, licenses, etc.
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Incident Management
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Problem Management
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Release Management
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Enhancement Management
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Escalation Framework
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Remote Support
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Account Planning
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Customer Satisfaction Programme
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Internal Cross Training
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Weekly Reporting
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Monthly Activity Reporting
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Automated Ticketing
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Extranet Collaboration and Knowledge Base
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| Incident Trend Analysis |
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Technology Upgrades
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Service Pack Application
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Browser Compliance
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| OS Upgrades |
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24x7 Support
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Onsite Support
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Backup and Recovery Strategy
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Security Assesment
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| Monthly Health Check |
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DB Optimization
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Archiving Management
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Infrastructure Assesment
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Root Cause Analysis
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Usability Assesment
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Search Engine Optimization
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Business Objective Performance Measurement
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 Back to Support Services |
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