Navantis wins 2017 Microsoft Cloud for Global Good – Technology for Good Partner of the Year Learn More Navantis is now a Datavail Company Learn More Run. Grow. Transform. Consume the applications vital to your business without the daily challenges of managing and supporting them or the infrastructure they run on. Focus on your business, not your applications. Learn More Applications in Need of an Upgrade? Migrating your applications from the old world to the new world should be more than a like-for-like migration. Let us help your business become lean, streamlined and more productive than ever. Learn More Navantis Runs IT Tablets and Smartphones Are Changing the Face of Device Management. We’ll keep you up to date with the latest technology and versions across all devices. Learn More THE LATEST Check what’s new and exciting. AllBlogClient StoriesWhitepapers Whitepaper Utility Customer Engagement Begins with Journey Mapping Utility companies will need stronger, more collaborative relationships with customers going forward. Mapping the customer journey is a first step to making such relationships happen. Whitepaper Managing Distributed Energy Resources: Utilities Can't Do It Without Customers Counterintuitively, self-service options are one way utilities can strengthen those relationships by raising customer satisfaction. This white paper explains why DER are making demand management a priority and how self-service options have helped utilities save money while bolstering customer ties. Whitepaper The Business Case for Customer Self-Service Have you taken a flight recently? Chances are you found your flight, picked out your seat, checked in, and added your boarding pass to your smartphone. You did it by yourself and online, right? At the airport, you may even have printed your own luggage claim ticket before boarding. Read more... Whitepaper Driving a Better Customer Experience Through Self-Service Customer service is changing. New bars have been set and customer expectations have evolved. While offering multiple channels of contact, such as telephone, email, and internet, represented superior customer service in the past. Today that is simply a baseline model. Blog Windows Server 2003 End of Support Should Have CFOs Concerned If you’re still running Windows Server 2003 (WS03), I’m sure you are starting to get a sense of impending doom. On July 14, 2015 support for Windows Server 2003 will cease, leaving the 61% of customers, according to Microsoft data, who are still running Windows Server 2003 high and dry. Whitepaper Using Managed Services To Drive Efficient IT Enterprises moving to a managed services model to achieve greater efficiencies, reduce operational costs and improve service level agreements (SLA) may be at risk of not realizing expected ROI. A poorly designed balance of people, process and technology will increase the probability of reduced business benefit or even outright failure of the initiative. Client Story A Streamlined Application Process for Students Going to College Every year thousands of schools, colleges, universities, test and certification providers need to exchange transcript information to facilitate a smooth application process for high school, adult and international students who are seeking higher education at Ontario colleges. Data stored on multiple silos using various communication protocols created a frustrating bottleneck. Whitepaper Compliance and Commitment Management Organizations around the world make and manage thousands of compliance activities and commitments every day. These actions are related to the company’s operational projects that have an impact on environments, people and resources. Client Story Intuitive Content Management The communications sector is highly competitive with market share shifting daily. Getting accurate content and messaging out to the public daily is imperative. Sound simple? It wasn’t. Whitepaper The Navantis Modernization Framework When IT acts as a strategic asset it can facilitate a culture of quality, operational and business excellence. Whitepaper Application Modernization: How and Why You Should Think Like a Software Company This White Paper will share the elements of a Modern application strategy, why it’s essential to your business, and teach you how to think of the bigger technology picture, in essence, how to think like a software company. Blog To Multi-Tenant Your Microsoft Dynamics CRM Deployment or Not to Multi-Tenant While in the early stages of a large Microsoft Dynamics CRM deployment for a nationwide non-profit organization, our team of Dynamics CRM consultants were asked to clarify deployment options to help the organization make more informed decisions. Whitepaper The Key to Elevating Customer Care: Human-Centered Self-Service for Utilities Analysts at Navigant Research expect utilities in the U.S. to invest $774 million annually on customer engagement solutions by 2022. Whitepaper Planning a Regional Health Care Portal With SharePoint 2013 The definition of an “organization” is rapidly changing. Within the public sector, organizations such as hospitals, regional health care bodies, governments and health care practitioners are under increasing pressure to collaborate across organizational boundaries in order to improve service to their patients, increase efficiency in sharing of information and create continuity of care as patients interact with an extended eco-system of health care delivery solutions. Whitepaper Real Social The era of social computing – a powerful force in our individual lives – has come to fruition, and the ability to integrate social computing into the enterprise has reached a maturity tipping point that makes it an essential ingredient for every knowledge management recipe. Whitepaper Strategic Modernization With the abundance of issues that reliance on obsolete services creates, it should be no surprise that many organizations strategically modernize their IT infrastructure and services. But where do you start? Client Story Driven to Save Time for Mobile Employees Subaru Canada wanted to jump into the driver’s seat to improve the efficiency of its communications, especially among mobile employees who frequently had to check voice-mail. Whitepaper Introduction to SharePoint Governance SharePoint and its related technologies offer a compelling portal and information management platform. The platform has been widely adopted throughout both the private and public sector, and Navantis has been working with its clients to deploy the technology since it was first released in 2001. Blog Can Social Media Improve Transparency and Openness in Professional Regulation? Last week I attended CLEAR’s Regional Seminar in Toronto, where a number of regulators from across North America came together to discuss issues surrounding transparency and openness. During the session an interesting topic sparked a bit of a debate among the group of regulators in attendance. The debate surrounded the use of social media by professional regulators. Client Story 7/24 Customer Self-Service Portal Improving communications, collaboration across social communities of interest and client relationship management including self-service, education and energy rebate programs are critical to profitability goals and sustainability commitments. Find out how Toronto Hydro is leading the charge for other utilities to follow. Client Story Navantis Harmonizes a Complex Environment for the Financial Services Commission of Ontario When the Financial Services Commission of Ontario (FSCO) went to market looking for a solution to help manage their MVACF (Motor Vehicle Accident Claims Fund), Navantis showed them how they could do more. By broadening their vision, FSCO was able to harmonize the current and future needs of all three of FSCO’s main pillars of business, busting down silos with a Microsoft Dynamics CRM solution. Blog More Services at Better Prices with Navantis Manage 360 OnCloud and Windows Azure Pack Navantis Manage 360 OnCloud, our unique, one-of-a-kind management tool is layered on top of Windows Azure Pack and provides visibility, manageability and control for workloads on premise, in the Navantis OnCloud Data Center and in Azure.