c OnCloud Service Manager - Navantis
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Reduce IT Spend and Increase Performance

OnCloud Service Manager is now a cloud service – available only from Navantis!

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Your IT spend should be driving innovation and business performance, not just keeping the lights on.


Gain Visibility into Your IT Service Desk

Gain insight into workloads and changing business needs while delivering reliable service to end users.

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Visibility into Infrastructure & Applications

Get the full power of Microsoft’s Service Manager Platform without the servers to set up and software licenses to purchase.

ITIL/MOF Aligned Processes

Improve operational efficiencies with out-of-the-box automation, workflows and reporting that have been designed to get you started fast.

SaaS Solution

Service Manager OnCloud is available for one low monthly fee making it fast and easy to deploy, with the option to host it in our Canadian Data Centre or in Microsoft Azure.

Single Pane of Glass

Accept requests through self-service, email, phone or chat enabling your users to interact with you the way they need to.
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Self Service & Rules-based Automation

Remove the burden of repetitive tasks through automation. Streamline end-user processes such as software requests. Improve departmental service level agreements.

Reporting

Leveraging the latest Microsoft Reporting technologies, Navantis offers unique reporting capabilities that extend the default reporting features of Service Manager, all on a familiar user interface.

Life Is Good

With no servers to set up, no software licenses to purchase, applications have never been easier to deploy.

Navantis pulled Service Manager out of the System Center Suite and are the first to offer it as a service.

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Pay for the Service Not the Maintenance

Fast and easy deployment, for one low monthly fee.

End User

>100 Users

$12.50/user/mo

Incident & Problem Management

Service Requests

Change Management

Knowledge Base

Web-based Self Service Portal

Resolvers

>100 Users

$45/user/mo

 All End User Features

WebFront Console

MobileFront for Analysts

>100 Users

$15/named user/mo

Extends Service Manager 2013 to your fingertips wherever you are

Enable you to interact with all Work Items assigned to you or one of your groups

Let’s you take actions on-the-go e.g. resolve incidents, complete activities and vote on reviews

Based on HTML5 – supports all mobile devices on the market

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Is OnCloud Service Manager THE ONE?

You are a medium to large sized enterprise.

Seeking an IT service managment solution that is supported by a Partner rather than requiring in-house expertise and is available anytime, anywhere and on almost any device.

Must be a flexible and scalable solution that can adapt to my needs.

How Do We Measure Up?

FEATURES

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Asset Management

Change Management

Contract Management

Email Integration

Incident, Problem, or Request Management

ITIL Compliant

LDAP/Active Directory Synchronization

Mobile Integration

Multi-site Support

Rules/Workflows

Scheduling

Self-service Portal

Service Level Agreements

Customer Survey

Custom Reporting

FEATURES

Asset Management

Change Management

Contract Management

Email Integration

Incident, Problem, or Request Management

ITIL Compliant

LDAP/Active Directory Synchronization

Mobile Integration

Multi-site Support

Rules/Workflows

Scheduling

Self-service Portal

Service Level Agreements

Customer Survey

Custom Reporting

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INTEGRATION

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API

Legacy Systems

CRM

INTEGRATION

API

Legacy Systems

CRM

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CMBD POPULATION

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Included

Auto-population

Automatic Lifecycle Management

CMBD POPULATION

Included

Auto-population

Automatic Lifecycle Management

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RUNBOOK AUTOMATION

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Included

Native, Code-free integration with SC 2012 Orchestrator

Intuitive and easy to use

RUNBOOK AUTOMATION

Included

Native, Code-free integration with SC 2012 Orchestrator

Intuitive and easy to use

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