Whitepapers The latest thinking from our technology experts. whitepapers Utility Customer Engagement Begins with Journey Mapping Utility companies will need stronger, more collaborative relationships with customers going forward. Mapping the customer journey is a first step to making such relationships happen. whitepapers Managing Distributed Energy Resources: Utilities Can't Do It Without Customers Counterintuitively, self-service options are one way utilities can strengthen those relationships by raising customer satisfaction. This white paper explains why DER are making demand management a priority and how self-service options have helped utilities save money while bolstering customer ties. whitepapers The Business Case for Customer Self-Service Have you taken a flight recently? Chances are you found your flight, picked out your seat, checked in, and added your boarding pass to your smartphone. You did it by yourself and online, right? At the airport, you may even have printed your own luggage claim ticket before boarding. Read more... Whitepaper Driving a Better Customer Experience Through Self-Service Customer service is changing. New bars have been set and customer expectations have evolved. While offering multiple channels of contact, such as telephone, email, and internet, represented superior customer service in the past. Today that is simply a baseline model. Whitepaper Application Modernization: How and Why You Should Think Like a Software Company This White Paper will share the elements of a Modern application strategy, why it’s essential to your business, and teach you how to think of the bigger technology picture, in essence, how to think like a software company. Whitepaper Using Managed Services To Drive Efficient IT Enterprises moving to a managed services model to achieve greater efficiencies, reduce operational costs and improve service level agreements (SLA) may be at risk of not realizing expected ROI. A poorly designed balance of people, process and technology will increase the probability of reduced business benefit or even outright failure of the initiative. Whitepaper Planning a Regional Health Care Portal With SharePoint 2013 The definition of an “organization” is rapidly changing. Within the public sector, organizations such as hospitals, regional health care bodies, governments and health care practitioners are under increasing pressure to collaborate across organizational boundaries in order to improve service to their patients, increase efficiency in sharing of information and create continuity of care as patients interact with an extended eco-system of health care delivery solutions. Whitepaper The Key to Elevating Customer Care: Human-Centered Self-Service for Utilities Analysts at Navigant Research expect utilities in the U.S. to invest $774 million annually on customer engagement solutions by 2022. Whitepaper Introduction to SharePoint Governance SharePoint and its related technologies offer a compelling portal and information management platform. The platform has been widely adopted throughout both the private and public sector, and Navantis has been working with its clients to deploy the technology since it was first released in 2001. Whitepaper Real Social The era of social computing – a powerful force in our individual lives – has come to fruition, and the ability to integrate social computing into the enterprise has reached a maturity tipping point that makes it an essential ingredient for every knowledge management recipe. Whitepaper Compliance and Commitment Management Organizations around the world make and manage thousands of compliance activities and commitments every day. These actions are related to the company’s operational projects that have an impact on environments, people and resources. Whitepaper Strategic Modernization With the abundance of issues that reliance on obsolete services creates, it should be no surprise that many organizations strategically modernize their IT infrastructure and services. But where do you start? Whitepaper The Navantis Modernization Framework When IT acts as a strategic asset it can facilitate a culture of quality, operational and business excellence.