Client Story

Improving Visibility Into Member Credentials and Education Courseware

For over twenty-eight years, the Interior Design Continuing Education Council (IDCEC) has been dedicated to the improvement of interior design education. Serving over 40,000 professionals, thousands of educators and three associations, they were hampered by a paper-based system, limited resources and a constantly changing curriculum. A fully automated, self-serve system was the answer. The challenge became where to go to find one.



IDCEC (Interior Design Continuing Education Council) is a not-for-profit Council serving the Interior Designer community. The Council promotes ongoing learning; facilitates continuing education policies and processes; and manages the awarding and accounting of Continuing Education Units (CEUs) on behalf of the over 40,000 members across three Interior Design organizations.

IDCEC’s Challenges

Completely paper-based, educators often waited weeks to find out if new courses they had submitted were approved and designers were not always clear on what classes they needed to keep their credentials current.

To provide better value to members, IDCEC wanted a Member Management Solution that focused on administering the complete life-cycle of a members’ educational portfolio, managed the processing and approvals of course content from providers across North America and was completely secure and accessible online.

The Solution

An online web-based member management and education portal streamlined the process of submitting and approving courseware helping IDCEC improve value to the associations, licensing bodies, their members and the providers who create the classroom content. Providers can log on securely and check out their application status at a glance. All courseware is fully searchable, making it easy for designers to find classes that suit their needs, location, specialty and timing. Designers also have their own dashboard and can access all of their membership information in one place including when their credentials need to be updated. Because approved courseware is searchable, they no longer have to worry about taking a course and then finding out later that it is not approved.

The hundreds of course approvers can work from any location using any device, speeding up the process, reducing administrative staff and lowering costs.

The Rewards

As a result of implementing this solution IDCEC have been able to reduce course approval time by 60% (from 8 weeks down to 3 weeks), reduce administrative support from 5 people to 2 people, eliminate the costs of mailing, photocopying and couriering courseware, consolidate the membership information across 3 interior design governing bodies, never worry about “lost” course approval applications, increase revenues while reducing operational cost, and provide a highly searchable database of courseware that enables the targeting of specialized courses.

“We have increased our service levels while decreasing the administrative efforts of our team. We have up-to-the-minute insight through intelligent dashboards. We are thrilled with the results.”

Brynell D’Mello, Director, IDCEC


Reduction in course approval time


Reduction in administrative support


Reduction in mailing, photocopying and courier costs

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